Delonghi ESAM5500B Perfecta Digital Super Automatic Espresso Machine with Cappuccino Function, Black
Delonghi ESAM5500B Perfecta Digital Super Automatic Espresso Machine with Cappuccino Function, Black
- Easily prepares latte and cappuccino with the patented “Single Touch” hot milk system. Simply slide the milk tank onto front of the machine
- Easy-to-use digital control panel with programmable menu settings: adjust start time, auto off, clock, temperature, coffee strength
- Grinds beans instantly for the freshest espresso with the patented “Direct-to-Brew” system. Brewing system is compact and removable for easy cleaning.
- No waiting between preparing espresso and cappuccino with the double boiler system.
- Consistent, fresh and aromatic ground coffee with the professional-quality conical low-pitch burr grinder
Be your own barista with the Perfecta by De’Longhi. You and your guests can enjoy delicious cappuccinos and lattes anytime. It’s never been easier to create authentic Italian drinks with our patented milk container. Simply slide it onto the front of the machine, place a cup under the nozzle and press any of the one-touch buttons. The Perfecta does all the work for you! The milk container detaches easily so you can place it in the refrigerator. Select either whole beans or ground coffee, the machine does both. For the freshest results, the patented direct-to-brew system grinds beans instantly before brewing. With five coffee-strength settings from extra-mild to extra-strong, everyone gets their ideal flavor. The choices don’t end there, select from four cup-size options to suit your preferred taste. Other highlights include easy-to-use digital controls with rotary dial, as well as a cup warmer and a removable drip tray. Enjoy coffee for years to come with the Perfecta automatic espresso machine!
List Price: $ 885.00
Price:
Makes excellent coffee, but take poor customer service into account when considering this unit.,
I updated this review to 3 stars in fairness for just how much we actually enjoy using this unit. However, I’ll leave the terrible experience we had with the customer support below for reference.
I think there should be more to a great product that it’s nominal performance. Quality is also defined by reliability and customer service. DeLonghi boasts striving for excellence, but they fail miserably.
My machine arrived in intact condition. Worked great out of the box. However, after less than six weeks of use the grinder failed. It started suddenly making this terrible rattling noise and stopped actually grinding the coffee. First, I shot them an e-mail to ask if there’s a quick fix. They replied 10 days later asking for information to process a service request. I sent them the invoice, serial numbers and all they asked for and they never replied back. After a week or so, we called the support line and they eventually sent us a box and a shipping label – it arrived after other 10 days. We shipped the machine. Here’s where it gets interesting. 4 weeks passed without any update so we contacted them again. There was some lame excuse about them moving their service center from one location to another and after further questioning they admitted they have no idea where our machine was. It’s been several weeks and they still “cannot find it”. They… lost it.
UPDATE: After several more calls, they eventually found it and shipped it to us, this time, lo and behold, priority. Still, it took about 60 days from when it broke down until we were able to use it again.
Caveat emptor! Consider this very seriously. If your product works and keeps working you’ll be fine. But know that if it breaks, there will be no easy help available and you’ll waste lots of time and you’ll gain lost of aggravation to get it fixed.
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|Our Favorite appliance!,
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|Great replacement for Keurig Rivo machine,
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